> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpander.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PagerDuty

> Learn how to integrate AI agents with PagerDuty using xpander.ai. Create intelligent workflows that automatically detect incidents, analyze their impact, and trigger the appropriate on-call responders.

## About PagerDuty

PagerDuty is a cloud-based incident management and digital operations platform designed to help organizations detect, respond to, and resolve critical issues in real time.

Key features include:

* **Incident Management**: Automates the detection and resolution of incidents, ensuring rapid response to minimize downtime.

* **On-Call Scheduling**: Manages on-call rotations and escalations to ensure the right personnel are notified during incidents.

* **AIOps**: Utilizes artificial intelligence to reduce alert noise and accelerate issue triage.

* **Automation**: Streamlines repetitive tasks and workflows, enhancing operational efficiency.

* **Status Pages**: Provides real-time system status updates to stakeholders and customers.

* **Customer Service Operations**: Bridges support and engineering teams to improve customer experiences.

## Authentication Options

Below are possible authentication options you can choose:

<Tabs>
  <Tab title="API Access">
    ### Generate a PagerDuty API Key

    1. Sign in to your [PagerDuty account](https://app.pagerduty.com/).

    2. Navigate to **Integrations**, then select **API Access Keys** under **Developer Tools**:

           <img src="https://mintcdn.com/xpanderai-099931d1/MfbW8wufR8EyGOUW/images/connectors/pagerduty/img_1.png?fit=max&auto=format&n=MfbW8wufR8EyGOUW&q=85&s=9b42f711ff527c7eb626db168ab6fc1c" alt="Img 1" width="3806" height="1971" data-path="images/connectors/pagerduty/img_1.png" />

    3. Click **Create New API Key**.

    4. Enter a description to help you identify the key.

    5. Click **Create Key**—your API key will be displayed immediately after.

           <img src="https://mintcdn.com/xpanderai-099931d1/MfbW8wufR8EyGOUW/images/connectors/pagerduty/img_2.png?fit=max&auto=format&n=MfbW8wufR8EyGOUW&q=85&s=76ead37742f1c5e762308ef2bc623232" alt="Img 2" width="3151" height="1592" data-path="images/connectors/pagerduty/img_2.png" />

    ### Integrate PagerDuty into xpander.ai

    1. Go to the **Connectors** section in the sidebar of your xpander.ai dashboard.
    2. Select **PagerDuty** from the available integrations.
    3. Click **Enable**.
    4. Enter a **connector name**, e.g., "xpander-pagerduty".
    5. Select **Integration User** as the authentication mode.
    6. Select **API Key** as the authentication method.
    7. Paste the PagerDuty API key into the provided field using the following format:\
       `Token token=[YOUR_API_KEY]`
    8. Choose **Custom** as the **Auth Type**.
    9. Under **Custom header name**, type `Authorization`.
    10. Save the configuration.

            <img src="https://mintcdn.com/xpanderai-099931d1/MfbW8wufR8EyGOUW/images/connectors/pagerduty/img_3.png?fit=max&auto=format&n=MfbW8wufR8EyGOUW&q=85&s=33ce52e9ed63e24bae90917be38ccc72" alt="Img 3" width="3793" height="1964" data-path="images/connectors/pagerduty/img_3.png" />
  </Tab>
</Tabs>

## Integration of PagerDuty into AI Agent

Once you've configured your PagerDuty account with the authentication option(s) described above, you can integrate it into your AI agent with xpander.ai:

1. In your xpander.ai dashboard, go to the **Agent Configuration** tab and select **Tools**, then click **Add Tools**.
2. Select **Connectors**.
3. Choose **PagerDuty** with the same **connector name** you configured in the previous section (e.g., xpander-pagerduty).
4. Select the available PagerDuty operations that suit your use case.

<img src="https://mintcdn.com/xpanderai-099931d1/MfbW8wufR8EyGOUW/images/connectors/pagerduty/img_4.png?fit=max&auto=format&n=MfbW8wufR8EyGOUW&q=85&s=70844ce028c5d40776f8f4b20bda6f71" alt="Img 4" width="3244" height="1668" data-path="images/connectors/pagerduty/img_4.png" />

## Expose PagerDuty as MCP Server

Alternatively, you can also expose your PagerDuty account as an MCP server. To do so:

1. Go to the **Connectors** section in the sidebar of your xpander.ai dashboard.
2. Select **PagerDuty** with the same **connector name** you configured in the previous section (e.g., xpander-pagerduty).
3. Click **MCP Configuration**.
4. Enter the MCP configuration into the appropriate settings of the client app you want to use (e.g., Cursor, Windsurf, Claude Desktop, etc.).

<img src="https://mintcdn.com/xpanderai-099931d1/MfbW8wufR8EyGOUW/images/connectors/pagerduty/img_5.png?fit=max&auto=format&n=MfbW8wufR8EyGOUW&q=85&s=77140d56af353299f54b296850907e87" alt="Img 5" width="3145" height="1593" data-path="images/connectors/pagerduty/img_5.png" />

## AI Agent PagerDuty Prompt Library

Below are possible prompts or use cases you can try after integrating PagerDuty into your xpander AI agent:

```
What is the current status of our {business_name} business service?
```

```
What's the average resolution time for incidents across all our services during {date_range}?
```

```
How can we update our service orchestration to route critical database alerts to {team_name}?
```

```
Which incidents are currently impacting our top-level business services?
```

## Related Resources

* [Understanding Model Context Protocol (MCP)](/guides/deploy/mcp)
* \[PagerDuty API Documentation]\([https://developer.pagerduty.com/API](https://developer.pagerduty.com/API) reference/)