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About PagerDuty

PagerDuty is a cloud-based incident management and digital operations platform designed to help organizations detect, respond to, and resolve critical issues in real time.

Key features include:

  • Incident Management: Automates the detection and resolution of incidents, ensuring rapid response to minimize downtime.

  • On-Call Scheduling: Manages on-call rotations and escalations to ensure the right personnel are notified during incidents.

  • AIOps: Utilizes artificial intelligence to reduce alert noise and accelerate issue triage.

  • Automation: Streamlines repetitive tasks and workflows, enhancing operational efficiency.

  • Status Pages: Provides real-time system status updates to stakeholders and customers.

  • Customer Service Operations: Bridges support and engineering teams to improve customer experiences.

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Authentication Options

Below are possible authentication options you can choose:

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Generate a PagerDuty API Key

  1. Sign in to your PagerDuty account.

  2. Navigate to Integrations, then select API Access Keys under Developer Tools:

  3. Click Create New API Key.

  4. Enter a description to help you identify the key.

  5. Click Create Key—your API key will be displayed immediately after.

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Integrate PagerDuty into xpander.ai

  1. Go to the Apps section in the sidebar of your xpander.ai dashboard.

  2. Select PagerDuty from the available integrations.

  3. Click Enable.

  4. Enter an Interface name, e.g., “xpander-pagerduty”.

  5. Select API Key as the authentication mode.

  6. Select Integration User as the authentication scope.

  7. Paste the PagerDuty API key into the provided field using the following format:
    Token token=[YOUR_API_KEY]

  8. Choose Custom as the Auth Type.

  9. Under Custom header name, type Authorization.

  10. Save the configuration.

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Integration of PagerDuty into AI Agent

Once you’ve configured your PagerDuty account with the authentication option(s) described above, you can integrate it into your AI agent with xpander.ai:

  1. Go to the + sign located in the top right of the graph visualization of your xpander.ai agent.
  2. Select Apps.
  3. Choose PagerDuty with the same Interface name you configured in the previous section (e.g., xpander-pagerduty).
  4. Select the available PagerDuty operations that suit your use case.

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Expose PagerDuty as MCP Server

Alternatively, you can also expose your PagerDuty account as an MCP server. To do so:

  1. Go to the Apps section in the sidebar of your xpander.ai dashboard.
  2. Select PagerDuty with the same Interface name you configured in the previous section (e.g., xpander-pagerduty).
  3. Click MCP Configuration.
  4. Enter the MCP configuration into the appropriate settings of the client app you want to use (e.g., Cursor, Windsurf, Claude Desktop, etc.).

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AI Agent PagerDuty Prompt Library

Below are possible prompts or use cases you can try after integrating PagerDuty into your xpander AI agent:

What is the current status of our {business_name} business service?

What's the average resolution time for incidents across all our services during {date_range}?

How can we update our service orchestration to route critical database alerts to {team_name}?

Which incidents are currently impacting our top-level business services?