Zendesk

For programmatic access and automation:

1. Sign in to your Zendesk Account, and Click the Zendesk Products icon
2. Select Admin Center.
3. In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.
4. In the Settings tab, enable token access:
5. Now click the Add API token button to the right of Active API tokens, create the API token, copy it and save:

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Let’s create the Xpander.ai Zendesk interface!

1. Write your interface name.
2. Select the interface access you’d like
3. Select the API key authentication method
4. Select the Integration user authentication scope
5. Select Basic as the Auth type.
6. Hash the token you copied earlier from the Zendesk platform, to a base-64 encoding format using this template: {YOUR_EMAIL_ADDRESS}/token:{YOUR_API_KEY}
7. Paste the hashed string in the API Key field.
8. Enter your domain like so:

Now save the interface.

you can use this online base64 encoder to generate a hashed token.

Note: Make sure to replace {YOUR_API_KEY} and {YOUR_EMAIL_ADDRESS} with your actual Zendesk API key and user email values before hashing it!