Twilio
Learn how to integrate AI agents with Twilio using xpander.ai. Create intelligent communication workflows that can autonomously handle customer interactions via SMS, voice, or WhatsApp—powered by real-time AI decision-making.
About Twilio
Twilio is a cloud communications platform that allows developers and businesses to programmatically make and receive phone calls, send and receive text messages (SMS), and perform other communication functions using its web service APIs.
Key Features of Twilio:
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Programmable Messaging: SMS, MMS, WhatsApp messages
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Programmable Voice: Make, receive, and control phone calls
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Email Services: Via Twilio SendGrid for transactional and marketing emails
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Video: Real-time video capabilities for apps
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Authentication: Two-factor authentication and phone number verification
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Flex: A customizable cloud-based contact center platform
Authentication Options
Below are possible authentication options you can choose:
Generate Twilio API Key
- Go to your Twilio console account.
- You can find your Account SID and Auth Token at the bottom of your account dashboard.
- Combine the Account SID and Auth Token using the following format:
account_SID:Auth_token, and encode it using Base64. You can do this in a few ways:
- Run this command:
echo -n '{account_SID}:{Auth_token}' | base64(for Linux or macOS). - Use an online encoder.
- The encoded result will serve as your Twilio API key.
Integrate Twilio into Xpander.ai
- Go to the Apps section in the sidebar of your xpander.ai dashboard.
- Select Twilio from the available integrations.
- Click Enable.
- Fill in the Interface name as desired, e.g., “xpander-twilio”.
- Choose API Key as the authentication mode.
- Choose Integration User as the authentication scope.
- Copy and paste the encoded Twilio API key into the provided field.
- Choose Basic as the auth type.
- Save the configuration.
Generate Twilio API Key
- Go to your Twilio console account.
- You can find your Account SID and Auth Token at the bottom of your account dashboard.
- Combine the Account SID and Auth Token using the following format:
account_SID:Auth_token, and encode it using Base64. You can do this in a few ways:
- Run this command:
echo -n '{account_SID}:{Auth_token}' | base64(for Linux or macOS). - Use an online encoder.
- The encoded result will serve as your Twilio API key.
Integrate Twilio into Xpander.ai
- Go to the Apps section in the sidebar of your xpander.ai dashboard.
- Select Twilio from the available integrations.
- Click Enable.
- Fill in the Interface name as desired, e.g., “xpander-twilio”.
- Choose API Key as the authentication mode.
- Choose Integration User as the authentication scope.
- Copy and paste the encoded Twilio API key into the provided field.
- Choose Basic as the auth type.
- Save the configuration.
Integration of Twilio into AI Agent
Once you’ve configured your Twilio account with the authentication option(s) described above, you can integrate it into your AI agent with xpander.ai:
- Go to the + sign located in the top right of the graph visualization of your xpander.ai agent.
- Select Apps.
- Choose Twilio with the same Interface name you configured in the previous section (e.g., xpander-twilio).
- Select the available Twilio operations that suit your use case.
Expose Twilio as MCP Server
Alternatively, you can also expose your Twilio account as an MCP server. To do so:
- Go to the Apps section in the sidebar of your xpander.ai dashboard.
- Select Twilio with the same Interface name you configured in the previous section (e.g., xpander-twilio).
- Click MCP Configuration.
- Enter the MCP configuration into the appropriate settings of the client app you want to use (e.g., Cursor, Windsurf, Claude Desktop, etc.).
AI Agent Twilio Prompt Library
Below are possible prompts or use cases you can try after integrating Twilio into your xpander AI agent: