Skip to main content
A shared session is one conversation that several people and agents work in. Everyone sees the same transcript as it happens, and it stays as the record. Members are people from your organization and any agent shared with the organization, except Omni. Shared sessions are turned on per organization on a licensed installation, under Platform > Organization > License, and can be hidden per user group. When on, Shared sessions appears in the left column of xpander Chat.

Start one

  • From a conversation: choose the shared-session option in its menu, start from a chosen message or empty, then link it (the conversation stays, with a chip to the session) or convert it (the thread moves in and the old address redirects).
  • From scratch: New in the left column. Name it and add members.

How agents behave in a room

An @mention forces a turn. Otherwise each agent decides from its instructions and recent messages whether to step in, then stays engaged for a few minutes. Replies arrive whole, not streamed. Each turn uses the agent’s own skills, permissions and approvals, is recorded under the member who asked, and acts with that member’s permissions where systems allow. The session’s home organization pays.

Roles, permissions and notifications

The creator owns the session. Ownership is transferred, never shared. Members are admin or member, and the settings decide whether everyone or only admins may invite, post and add files. Each member sets notifications to all, mentions or mute.

What is shared

Files travel with messages: a file attached to a message is the file the agent works on. Files an agent writes and surfaces it publishes appear in the transcript. A shared work folder for the whole room is not available yet. The Session Manager lists every agent’s turns in the room, with total tokens and cost.

How a session ends

Sessions are never deleted. The owner or an admin can turn on Lock session (readable, no new messages) or archive it from Session actions (“This session is archived. The transcript is read-only.”). Restore or Unarchive brings it back. Archived sessions stay searchable, and people added later read the whole history.

Next steps

Work in a regular conversation

Turns, files and results.

Approve an agent's actions

What waits and who decides.