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HTTP API connector An HTTP API described by an OpenAPI spec, not an MCP server. Calls go to https://api.pagerduty.com and carry the credential the connect dialog asks for.

What the skill can do

API connector: 299 actions, as they appear in the skill panel. 161 of them create, change or delete something in PagerDuty; mark those under These actions need approval when you add the skill to an agent.
  • Notification system (25): Pager Duty Notification System List Notification Subscribers, Pager Duty Notification System Add Notification Subscribers, Pager Duty Notification System Remove Notification Subscriber, Pager Duty Notification System List Notifications, Pager Duty Notification System List Team Notification Subscriptions, Pager Duty Notification System Create Team Notification Subscriptions, Pager Duty Notification System Remove Team Notification Subscriptions, Pager Duty Notification System List Auser Snotification Rules, Pager Duty Notification System Create Auser Notification Rule, Pager Duty Notification System Get Auser Snotification Rule, Pager Duty Notification System Update Auser Snotification Rule, Pager Duty Notification System Delete Auser Snotification Rule, Pager Duty Notification System List Notification Subscriptions, Pager Duty Notification System Create Notification Subcriptions, and 11 more
  • Automation action system (23): Pager Duty Automation Action System Get An Automation Action, Pager Duty Automation Action System Update An Automation Action, Pager Duty Automation Action System Delete An Automation Action, Pager Duty Automation Action System Create An Invocation, Pager Duty Automation Action System Get All Service References Associated, Pager Duty Automation Action System Associate Action With Service, Pager Duty Automation Action System Get Details Of Action Service Relation, Pager Duty Automation Action System Disassociate Action From Service, Pager Duty Automation Action System Get All Team References Associated, Pager Duty Automation Action System Associate Action With Team, Pager Duty Automation Action System Get Details Of Action Team Relation, Pager Duty Automation Action System Disassociate Action From Team, List Invocations, Pager Duty Automation Action System Get An Invocation, and 9 more
  • Event orchestration system (23): List Event Orchestrations, Pager Duty Event Orchestration System Create Orchestration, Get Service Orchestration, Update Service Orchestration, Pager Duty Event Orchestration Get Service Active Status, Pager Duty Event Orchestration Update Service Active Status, Pager Duty Event Orchestration System Get An Orchestration, Pager Duty Event Orchestration System Update An Orchestration, Pager Duty Event Orchestration System Delete An Orchestration, Get Global Orchestration, Update Global Orchestration, Pager Duty Event Orchestration List Integrations For Orchestration, Pager Duty Event Orchestration Create Integration For Orchestration, Pager Duty Event Orchestration Migrate Integration To Orchestration, and 9 more
  • Incident management (18): Pager Duty Incident Management Manage Incidents, Create Incident, Pager Duty Incident Management Update An Incident, Pager Duty Incident Management List Alerts For An Incident, Manage Alerts, Pager Duty Incident Management Get An Alert, Pager Duty Incident Management Update An Alert, Pager Duty Incident Management List Log Entries For An Incident, Merge Incidents, Pager Duty Incident Management List Notes For An Incident, Pager Duty Incident Management Create Anote On An Incident, Get Outlier Incident, Get Past Incidents, Pager Duty Incident Management List Related Change Events For Incident, and 4 more
  • Business service system (17): Create Business Service, Pager Duty Business Service List Impactors Affecting Services, Pager Duty Business Service System List Business Services Sorted By Impact, Pager Duty Business Service System Get Global Priority Threshold, Pager Duty Business Service System Set Account Level Priority Threshold, Pager Duty Business Service Delete Account Priority Threshold, Pager Duty Business Service System Update Abusiness Service, Pager Duty Business Service System Delete Abusiness Service, Pager Duty Business Service Create Account Subscription, Pager Duty Business Service Delete Account Subscription, Pager Duty Business Service System List Business Service Subscribers, Pager Duty Business Service System Create Business Service Subscribers, List Supporting Services Impacts, Pager Duty Business Service System Remove Business Service Subscribers, and 3 more
  • Ruleset management (16): List Rulesets, Create Ruleset, Pager Duty Ruleset Management Get Aruleset, Pager Duty Ruleset Management Update Aruleset, Pager Duty Ruleset Management Delete Aruleset, List Event Rules, Pager Duty Ruleset Management Create An Event Rule, Pager Duty Ruleset Management Get An Event Rule, Pager Duty Ruleset Management Update An Event Rule, Pager Duty Ruleset Management Delete An Event Rule, Pager Duty Ruleset Management List Service Sevent Rules, Pager Duty Ruleset Management Create An Event Rule On Aservice, Pager Duty Ruleset Convert Service Event Rules To Orchestration, Pager Duty Ruleset Management Get An Event Rule From Aservice, and 2 more
  • Analytics service (15): Pager Duty Analytics Service Get Aggregated Incident Data, Pager Duty Analytics Service Get Aggregated Escalation Policy Data, Pager Duty Analytics Get Aggregated Metrics All Escalation Policies, Pager Duty Analytics Service Get Aggregated Service Data, Pager Duty Analytics Service Get Aggregated Metrics All Services, Pager Duty Analytics Service Get Aggregated Team Data, Pager Duty Analytics Service Get Aggregated Metrics All Teams, Pager Duty Analytics Service Get Aggregated Metrics All Responders, Pager Duty Analytics Service Get Responder Data Aggregated By Team, Pager Duty Analytics Service Get Raw Data Multiple Incidents, Pager Duty Analytics Service Get Raw Data Single Incident, Pager Duty Analytics Service Get Raw Responses From Single Incident, Pager Duty Analytics Service Get Raw Incidents For Single Responder Id, Pager Duty Analytics Service Get Paused Incident Reporting On Alerts, and 1 more
  • Team management (15): List Escalation Policies, Pager Duty Escalation Policy System Get An Escalation Policy, List Teams, Create Team, Pager Duty Team Management Get Ateam, Pager Duty Team Management Update Ateam, Pager Duty Team Management Delete Ateam, Pager Duty Audit System List Audit Records For Ateam, Pager Duty Team Management Add An Escalation Policy To Ateam, Pager Duty Team Management Remove An Escalation Policy From Ateam, Pager Duty Team Management List Members Of Ateam, Pager Duty Team Management Add Auser To Ateam, Pager Duty Team Management Remove Auser From Ateam, List Users, and 1 more
  • User management (15): Create User, Get Current User, Pager Duty User Management Update Auser, Pager Duty User Management Delete Auser, Pager Duty Audit System List Audit Records For Auser, Pager Duty User Management List Auser Scontact Methods, Pager Duty User Management Create Auser Contact Method, Pager Duty User Management Get Auser Scontact Method, Pager Duty User Management Update Auser Scontact Method, Pager Duty User Management Delete Auser Scontact Method, Pager Duty License Management Get The License Allocated To Auser, Pager Duty User Management List Auser Sactive Sessions, Delete All User Sessions, Pager Duty User Management Get Auser Ssession, and 1 more
  • Extension management (13): Pager Duty Extension Management List Installed Add Ons, Pager Duty Extension Management Install New Add On, Pager Duty Extension Management Get An Add On, Pager Duty Extension Management Update An Add On, Pager Duty Extension Management Delete An Add On, List Extension Schemas, Pager Duty Extension Management Get An Extension Vendor, List Extensions, Create Extension, Pager Duty Extension Management Get An Extension, Pager Duty Extension Management Update An Extension, Pager Duty Extension Management Delete An Extension, Pager Duty Extension Management Enable An Extension
  • Schedule management (12): Pager Duty Schedule Management List All Of The On Calls, List Schedules, Create Schedule, Preview Schedule, Pager Duty Schedule Management Get Aschedule, Pager Duty Schedule Management Update Aschedule, Pager Duty Schedule Management Delete Aschedule, Pager Duty Audit System List Audit Records For Aschedule, List Overrides, Pager Duty Schedule Management Create One Or More Overrides, Pager Duty Schedule Management Delete An Override, List Users On Call
  • Custom field management (11): Pager Duty Custom Field Management List Fields, Pager Duty Custom Field Management Create Field, Pager Duty Custom Field Management Get Afield, Pager Duty Custom Field Management Update Afield, Pager Duty Custom Field Management Delete Afield, Pager Duty Custom Field Management List Field Options, Pager Duty Custom Field Management Create Afield Option, Pager Duty Custom Field Management Update Afield Option, Pager Duty Custom Field Management Delete Afield Option, Pager Duty Custom Field Management Get Custom Field Values, Pager Duty Custom Field Management Update Custom Field Values
  • Service management (11): Associate Service Dependencies, Disassociate Service Dependencies, Get Technical Service Dependencies, Create Service, Pager Duty Service Management Update Aservice, Pager Duty Service Management Delete Aservice, Pager Duty Audit System List Audit Records For Aservice, Pager Duty Service Management List Change Events For Aservice, Pager Duty Service Management Create Anew Integration, Pager Duty Service Management View An Integration, Pager Duty Service Management Update An Existing Integration
  • Template service (8): List Incidents, Pager Duty Incident Management Get An Incident, Pager Duty Template Service List Templates, Pager Duty Template Service Create Template, Pager Duty Template Service Get Atemplate, Pager Duty Template Service Update Atemplate, Pager Duty Template Service Delete Atemplate, Pager Duty Template Service Render Atemplate
  • Status dashboard system (7): List Business Services, Pager Duty Business Service System Get Abusiness Service, List Status Dashboards, Pager Duty Status Dashboard System Get Status Dashboard By Url Slug, Pager Duty Status Dashboard Get Impacted Services By Url Slug, Pager Duty Status Dashboard System Get Single Status Dashboard By Id, Pager Duty Status Dashboard System Get Impacted Business Services By Id
  • Trigger management (7): Pager Duty Incident Workflow Management List Triggers, Pager Duty Incident Workflow Management Create Trigger, Pager Duty Incident Workflow Management Get Atrigger, Pager Duty Incident Workflow Management Update Atrigger, Pager Duty Incident Workflow Management Delete Atrigger, Pager Duty Incident Workflow Management Associate Atrigger And Service, Pager Duty Incident Workflow Management Dissociate Atrigger And Service
  • Tag management (7): List Tags, Create Tag, Pager Duty Tag Management Get Atag, Pager Duty Tag Management Delete Atag, Pager Duty Tag Management Get Tags For Entities, Assign Tags, Pager Duty Tag Management Get Connected Entities
  • Webhook subscription system (7): Pager Duty Webhook Subscription System List Webhook Subscriptions, Pager Duty Webhook Subscription System Create Webhook Subscription, Pager Duty Webhook Subscription System Get Awebhook Subscription, Pager Duty Webhook Subscription System Update Awebhook Subscription, Pager Duty Webhook Subscription System Delete Awebhook Subscription, Pager Duty Webhook Subscription System Enable Awebhook Subscription, Pager Duty Webhook Subscription System Test Awebhook Subscription
  • Incident workflow management (6): List Incident Workflows, Create Incident Workflow, Pager Duty Incident Workflow Management Get An Incident Workflow, Pager Duty Incident Workflow Management Update An Incident Workflow, Pager Duty Incident Workflow Management Delete An Incident Workflow, Pager Duty Incident Workflow Management Start Incident Workflow Instance
  • Response play service (6): Pager Duty Response Play Service List Response Plays, Pager Duty Response Play Service Create Response Play, Pager Duty Response Play Service Get Aresponse Play, Pager Duty Response Play Service Update Aresponse Play, Pager Duty Response Play Service Delete Aresponse Play, Pager Duty Response Play Service Run Aresponse Play
  • Alert grouping system (5): Pager Duty Alert Grouping System List Alert Grouping Settings, Pager Duty Alert Grouping System Create Alert Grouping Setting, Pager Duty Alert Grouping System Get An Alert Grouping Setting, Pager Duty Alert Grouping System Update An Alert Grouping Setting, Pager Duty Alert Grouping System Delete An Alert Grouping Setting
  • Maintenance window system (5): Pager Duty Maintenance Window System List Maintenance Windows, Pager Duty Maintenance Window System Create Maintenance Window, Pager Duty Maintenance Window System Get Amaintenance Window, Pager Duty Maintenance Window System Update Amaintenance Window, Pager Duty Maintenance Window System Delete Or End Amaintenance Window
  • Action management (4): List Automation Actions, Create Automation Action, Pager Duty Incident Workflow Management List Actions, Pager Duty Incident Workflow Management Get An Action
  • Change event management (4): List Change Events, Create Change Event, Pager Duty Change Event Management Get Achange Event, Pager Duty Change Event Management Update Achange Event
  • Standards management (4): List Compliance Standards, Pager Duty Standards Management List Resources Standards Scores, Pager Duty Standards Management List Aresource Sstandards Scores, Pager Duty Standards Management Update Astandard
  • Escalation policy system (3): Create Escalation Policy, Pager Duty Escalation Policy System Update An Escalation Policy, Pager Duty Escalation Policy System Delete An Escalation Policy
  • Log entry service (3): Pager Duty Log Entry Service List Log Entries, Pager Duty Log Entry Service Get Alog Entry, Pager Duty Log Entry Service Update Log Entry Channel Information
  • Ability management (2): Pager Duty Ability Management List Account Abilities, Pager Duty Ability Management Test An Ability
  • Audit system (2): Pager Duty Audit System List Audit Records, Pager Duty Audit System List Audit Records For An Escalation Policy
  • License management (2): List License Allocations, List Licenses
  • Vendor management (2): List Vendors, Pager Duty Vendor Management Get Avendor
  • Priority management (1): List Priorities

Authentication Options

Generate a PagerDuty API Key

  1. Sign in to your PagerDuty account.
  2. Navigate to Integrations, then select API Access Keys under Developer Tools: Img 1
  3. Click Create New API Key.
  4. Enter a description to help you identify the key.
  5. Click Create Key, your API key will be displayed immediately after. Img 2

Connect PagerDuty in xpander

  1. In Xpander Chat, open the agent’s settings and click Add skill.
  2. Search for PagerDuty and select it.
  3. Enter a connection name, e.g., “xpander-pagerduty”.
  4. Choose Organization access (one shared account) or Personal (your own account, so the agent acts with your permissions where systems allow). On an agent other people use, a personal connection runs their requests as you unless the binding requires each person’s own sign-in; see whose credential a shared agent uses.
  5. Select API Key as the authentication method.
  6. Paste the PagerDuty API key into the provided field using the following format: Token token=[YOUR_API_KEY]
  7. Choose Custom as the Type.
  8. Under Header name, type Authorization.
  9. Click Connect.

Give an agent the PagerDuty skill

Once PagerDuty is connected, any agent you can edit may be given the skill: open the agent’s settings, click Add skill, and choose PagerDuty. The skill panel lists the PagerDuty actions by group. Enable only the groups the agent needs, and mark the actions that should wait for a named person’s sign-off under These actions need approval. Which skills exist for your organization, and who may add them, is decided by your admins; see Skills.